Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges vary based on your location and the size/weight of your order. The final shipping fee will be calculated and displayed at checkout before you confirm your purchase.
Note: We offer free delivery on orders above a certain amount (if applicable—let me know if you'd like to set a minimum order for free delivery).
How long will delivery take?
Delivery typically takes 2 to 5 working days, depending on your location. Orders within major cities may arrive sooner, while remote areas may take a bit longer.
What exactly happens after ordering?
Once you place your order, you’ll receive a confirmation message or email. Our team will then process and pack your items. As soon as your order is shipped, you’ll get a tracking number to follow your delivery until it reaches your doorstep.
Where can I view my sales receipt?
You can view and download your sales receipt from the order confirmation email sent to you after purchase. If you created an account, you can also find it in the "My Orders" section of your account dashboard.
How do I add a gift receipt to an order?
At checkout, simply select the “Add as a Gift” option and check the box for a gift receipt. This will exclude the price from the package. You can also add a personalized message if you'd like.
How long do I have to return an order?
You can return an item within 7 days of delivery for a replacement or exchange, as per our return policy. If you're returning an item from an online order, you’re eligible for a 100% refund within 3 days of delivery.
To start a return, please contact our support team with your order details. konu reserves the right to approve or reject return claims on a case-to-case basis.
Payment Information
How is the recipient reimbursed?
If your return is approved under our refund policy, the reimbursement will be processed within a few working days. Refunds are issued through the original payment method (for online orders), or via bank transfer in certain cases. Please note that delivery charges are non-refundable, and refunds apply only if the product meets our return conditions.
Can I be reimbursed through the original payment method?
Yes, if your return is approved, we will issue your refund through the original payment method used during purchase (for online orders). Please allow a few working days for the amount to reflect, depending on your payment provider. Delivery charges are non-refundable, and all refunds are subject to our return and warranty policy.
Will I receive the same product that I see in the picture?
Yes, definitely! All product images shown on our website represent the actual items we sell. We ensure accurate and high-quality visuals so you can shop with confidence. Please note, minor differences in color or texture may occur due to lighting or screen settings, but the product specifications will match exactly as listed.
Will you restock items indicated as “out of stock?”
Yes, we regularly restock popular items. If a product is currently out of stock, we recommend checking back soon or contacting our support team for restock updates. You can also enable notifications (if available) on the product page to be informed as soon as it’s back in stock.
Orders and Returns
Delivery charges for orders from the Online Shop?
Delivery charges are to be paid by the customer. Shipping costs may vary based on the delivery location and size of the order. All charges will be clearly displayed at checkout before finalizing your purchase.
How long will delivery take?
Delivery will typically take 2 to 4 business days after your order has been confirmed. Delays may occur due to unforeseen circumstances or remote locations.
How long does the delivery take and how much does it cost?
Delivery typically takes 2–4 business days depending on your location.
Delivery charges must be paid by the customer and will be clearly mentioned at checkout based on your delivery address and package weight.
Which browser is best to use the site?
Recommended Browser
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